Customer Service Representative

Job Description

The Customer Service Representative acts as the front counter first point of contact for all customers.  You are responsible for ensuring an extraordinary customer experience by building and maintaining relationships with customers and providing prompt and accurate service.  We are looking for a pleasant, friendly, dedicated and responsible people that can excel in a fast paced work environment and possess exceptional communication skills.

Responsibilities include:

  • As the first line of customer contact, always represents Gresham Petroleum in a positive way

  • Gains new customers by introducing products and services, recommending strategic price programs, and scheduling site visits.

  • Solves customer service issues with the goal of customer satisfaction and customer retention.

  • Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders.

  • Offers solutions to customer complaints that balance the best interest of the customer and the company

  • Assists all walk-in customers – Filling DOT Cylinders, loading of case goods, etc.

  • Accurately maintains customer data, transactions, and information in SAP through accurate data entry and monitoring.

  • Responsible for preparing all daily batch activities including, but not limited to service, bulk and cylinders.

  • Research and reconcile discrepancies in customer accounts.

  • Maintain house accounting including cash sales, districts use and tanks on location.

  • Make credit calls to delinquent customers and perform credit checks on new customers.

  • Maintain service work schedule and dispatch delivery tickets.

  • Assist with routing issues as they arise.

  • Maintain daily inventory of storage as well as monthly fuel inventory.

  • Pick up and distribute mail and research returned mail.
    Maintain a clean and organized office environment as well as order supplies and forms as needed.

Education and Experience Requirements:

  • High school diploma required

  • Two or more years in customer service industry strongly preferred

  • Sales experience preferred

  • Prior SAP experience is a plus

  • Collections experience a plus

Knowledge, Skills and Abilities:

  • Advanced knowledge in Microsoft Office and windows based applications.

  • Ability to master SAP

  • Strong organizational skills as well as be extremely detailed oriented.

  • Must be able to work well in a team-oriented environment.

  • Must be service-oriented and sales minded.

  • Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations.

  • Proficient verbal and written communication skills

  • Ability to multi-task under high-pressure situations.

  • Ability to effectively present information and respond to questions from employees, managers, customers and the general public.

  • Knowledge in Accounting is a plus.
    Ability to meet the physical requirements of the job, including walking and lifting a minimum of 50 lbs.

  • Must have an acceptable safety and conduct record.

Benefits:

  • Very competitive salary (Based on qualification & knowledge of position)

  • Medical and Dental Insurance available

  • 401k Plan - Company Matching

  • Paid vacation and company holidays

  • Company provided uniforms

Gresham Petroleum is a Drug Free Workplace.  Employment is contingent upon the completion and our evaluation of a drug screening test and a criminal background check in accordance with company policies and applicable laws and regulations.  Gresham Petroleum is an Equal Opportunity Employer.